After the unrealistic expectations created during the internet bubble in the late 90's, I know there are many disillusioned and distrustful IT (Information Technology) consumers out there.

However, the fact remains, that many companies have reaped huge benefits from their IT investments. To name just a few: Dell Computer Corp. with its build-to-order system, eBay which created a new way of selling with its online auction market, JetBlue Airways Corp. which uses IT for everything from reservations to updating pilots' flight manuals on laptops.

These are companies that have learned to use IT in imaginative ways and have successfully managed changes to the way they do business; and that's the key: managing change.

It's simply not enough to invest in web sites, equip all your employees with laptop computers, buy the latest CRM (Customer Relationship Management) software, and then sit back and wait for your profits to grow.

IT is not a miracle solution. It can, through hard, well planned and often painful work, lead to huge productivity gains. Equally, poorly implemented projects often result in disappointment and even disaster.

If you want to increase productivity and are committed to change, give me a call, I might well be able to help.